At Shelbourne Motors, we are proud to be one of Northern Ireland's most established car dealerships, with a rich history spanning over 50 years. Our family-owned business has been built on a foundation of trust, excellent customer care, and a passion for delivering exceptional service to our customers.
Our Story
Founded in 1973 as a humble filling station, our owner, Fred Ward, had a vision to instill excellent customer care in every aspect of our business. Over the years, we have grown to become a multi-award-winning dealership, representing top global brands such as Toyota, Renault, Kia, Dacia, and Nissan. Our state-of-the-art facilities and knowledgeable team of professionals ensure that our customers receive the best possible experience when buying or servicing their vehicles.
Our Services
At Shelbourne Motors, we offer a comprehensive range of services to cater to our customers' diverse needs. Whether you're looking to buy a new or used car, our team of experts will guide you through our extensive range of vehicles, including hybrid and electric models. We also provide financing options, rental services, Motability, fleet, servicing, and maintenance.
Our Commitment to Excellence
We are committed to delivering outstanding customer service every step of the way. From the moment you enter our dealerships, we strive to provide a friendly, personal experience that exceeds your expectations. Our customer reviews speak for themselves, with an impressive 4.7-star rating from over 1200 reviews.
Buying Online
We understand that buying a car can be a daunting process, which is why we've made it easy for you to take control of your car-buying journey from the comfort of your own home. With our online platform, you can browse our extensive range of vehicles, configure your car, and even purchase online.
Hybrid and Electric Vehicles
We're proud to offer an impressive selection of hybrid and electric vehicles from top brands like Toyota, Nissan, Kia, and Renault. Our team of experts is dedicated to helping you find the perfect eco-friendly vehicle that meets your needs and budget.
Join Our Team
If you're passionate about delivering exceptional customer service and want to be part of a dynamic team, we'd love to hear from you. Join our team and be part of our continued success.
News, Events, and Awards
Stay up-to-date with our latest news, holiday opening hours, events, and awards. We're proud to have received numerous awards for our excellence in customer service and sales.
Booking Issues and Poor Customer Service
The review by Ian Richardson highlights a poor experience with Shelbourne Motors, where a booking mix-up resulted in the company being unable to honour his original booking for a 16-seater minibus. Despite the manager, Gavin, offering an alternative solution, the customer was left feeling disappointed and frustrated with the lack of apology or compensation offered.
Excellent Customer Service and Sales Experience
On the other hand, several reviewers have reported an excellent customer service experience at Shelbourne Motors. Jksiiuwwaqaio, John C., Dorothy Bernardi, Mildred Bell, Alan W., and Richard Groves have all praised the staff for being friendly, knowledgeable, and helpful throughout their purchase and service experiences. They commended individuals such as Kyle Purdy, Trevor, Ryan Simpson, and Matthew for their exceptional service.
Negative Experiences
Unfortunately, John McNamee and Helder Santos have reported negative experiences with Shelbourne Motors. John was ignored by staff during his visit, while Helder was unhappy with the sales process and after-sales service, including being contacted repeatedly despite requesting to be removed from their database.
