"Power on here" Discover Here, with Ken Jervis Kia
At Ken Jervis Kia, we are a multi-award-winning family-run Kia dealership based in Stoke-on-Trent. Established in 1954, we have been retailing motor cars for nearly 70 years. We take pride in being a small family-run business, where our Managing Director, David Norwood, is supported by his wife, Pauline, and two sons, Ryan and James. We have been associated with the Kia brand for 24 years, and during this time, we have built our business on two ideologies: we look after our staff and we look after our customers.
Our Services
At Ken Jervis Kia, we offer a wide range of services to cater to all your motoring needs. We have an extensive range of new and used Kia cars, including electric and hybrid models, which are available for test drive at our dealership. Our team of expert technicians provides servicing and MOTs for all Kia models, and our bodywork repair center is equipped to handle all types of repairs. We also offer a range of aftersales services, including parts and accessories, warranty, and insurance.
Customer Care
We take customer care very seriously at Ken Jervis Kia. We have won numerous awards for our exceptional customer service, including the prestigious Kia Family Like Care Award for outstanding Customer Care. We are also proud to announce two further accreditations for Customer Service: the Service Mark (2021) by the Institute of Customer Care, and the "Leading Industry Dealership 2020" Award from Reputation.com.
Meet the Team
Our team at Ken Jervis Kia is comprised of professional and friendly individuals who are dedicated to providing exceptional customer service. Meet our team and find out more about our staff who are passionate about delivering the best possible experience for our customers.
Our Location
You can find us at Cobridge Road, Hanley, Stoke-on-Trent, Staffordshire ST1 5JU. We are open seven days a week, and our live chat and opening hours are available on our website.
Exceptional Customer Service
The reviews praise the exceptional customer service provided by the staff at Ken Jervis Kia, specifically mentioning Andy Golins, Andy Gollins, John Hart, Taylor Talbot, Garry Lambert, and John Heart. The customers commend the team's welcoming and helpful nature, as well as their professionalism and expertise in sales and service. Many reviewers mention being impressed with the overall experience, from test driving cars to purchasing and servicing their vehicles.
Personalized Attention
The reviewers consistently highlight the personalized attention they received from the sales staff, who took the time to understand their needs and provide guidance throughout the purchasing process. They appreciated the staff's ability to explain the features and functionality of the cars, as well as their willingness to accommodate their requests and provide a high level of customer service.
Excellent Communication
The reviews praise the dealership's excellent communication, with many reviewers commenting on the staff's prompt updates and regular communication throughout the process. The customers appreciated the transparency and honesty displayed by the staff, making them feel valued and respected.
A+ for Customer Service
Overall, the reviews suggest that Ken Jervis Kia's customer service is truly exceptional, with staff going above and beyond to ensure customer satisfaction. The reviewers' positive experiences have led to strong word-of-mouth recommendations, demonstrating the dealership's commitment to excellence in customer service.
