Famous for keeping our promises
Welcome to WLMG, a leading car dealership group in the UK, representing renowned brands such as MG, Suzuki, Fiat, Kia, and Nissan. With over 25 years of experience, we have built a reputation for delivering exceptional customer service, competitive pricing, and a vast range of new and used cars to choose from.
Our Journey
Founded in 1996, WLMG has always been committed to putting the customer first. Our philosophy is simple: we believe in keeping our promises, and we strive to provide an unparalleled car buying experience that exceeds our customers' expectations. Over the years, we have expanded our operations to multiple locations, including Reading, Eastcote, and Ruislip, to better serve our customers.
Our Services
At WLMG, we offer a comprehensive range of services designed to cater to all your motoring needs. Whether you're looking to buy a new car, used car, or require servicing, MOT, or parts, we've got you covered. Our dedicated team of experts will guide you through every step of the process, ensuring a seamless and hassle-free experience.
Some of our key services include:
- New Car Sales: We represent top brands, offering a wide range of new cars to suit your lifestyle and budget.
- Used Car Sales: Our vast selection of quality, manufacturer-approved used cars is available for viewing online or in-store.
- Servicing and MOT: Our state-of-the-art service centers are equipped to handle all your servicing and MOT needs, including routine maintenance, repairs, and diagnostics.
- Parts and Accessories: We stock a comprehensive range of genuine parts and accessories for all our represented brands.
- Finance and Insurance: Our experienced finance team will help you find the perfect finance package to suit your needs.
Our Values
At WLMG, we take pride in our core values, which drive our business philosophy:
- Customer First: We put our customers at the heart of everything we do, striving to deliver an exceptional experience that exceeds expectations.
- Integrity: We believe in being honest, transparent, and fair in all our dealings, ensuring our customers trust us implicitly.
- Quality: We are committed to providing the highest quality products and services, ensuring our customers receive the best possible value.
- Innovation: We continuously innovate and improve our processes, ensuring our customers benefit from the latest technology and expertise.
Visit Us Today
If you're in the market for a new or used car, require servicing or parts, or simply want to learn more about our dealership group, we invite you to visit us today. Our friendly and knowledgeable team will be happy to assist you every step of the way.
Quality of Service
Most customers have reported excellent service from WLMG, with staff being friendly, helpful, and going the extra mile to ensure customer satisfaction. Karen, in particular, has been praised for her excellent service and advice.
Areas for Improvement
However, some customers have had negative experiences, citing long wait times for appointments, poor communication, and subpar service. One customer was left waiting for almost two months to get their service done, while another experienced poor communication and unnecessary delays.
Staff
Many customers have praised the staff for their friendly and helpful nature, with some going above and beyond to ensure customer satisfaction. However, one customer had a negative experience with a staff member, claiming they were unhelpful and more concerned with making excuses than solving problems.
Value for Money
Some customers have expressed mixed opinions about the value for money they received. While some were satisfied with the services provided, others felt that the prices were too high and that they did not get the level of service they expected.
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