Get behind the wheel of your dreams with Cuff Miller!
About Us
At Shepshed Ford, we're proud to be one of the leading Ford dealerships in Leicestershire, offering a wide range of new and used Ford vehicles, as well as comprehensive after-sales services. Our team of experts is dedicated to providing exceptional customer service, ensuring that every visitor to our dealership leaves feeling valued and satisfied.
Our Mission
Our mission is to provide the best possible service to our customers, ensuring that they receive the highest level of care and attention. We strive to build long-lasting relationships with our customers, providing them with a seamless buying experience and unparalleled after-sales support.
Services Offered
At Shepshed Ford, we offer a comprehensive range of services, including:
- New Ford Sales: We offer the latest Ford models, including the Puma, Focus, Kuga, Mustang Mach-E, and more.
- Used Car Sales: Our used car department offers a wide range of pre-owned vehicles from various manufacturers, including Ford, Audi, BMW, Citroen, Fiat, Honda, Hyundai, Kia, Land Rover, MG, MINI, Mazda, Mercedes-Benz, Nissan, Peugeot, Porsche, SEAT, Vauxhall, and Volkswagen.
- Ford Finance and Insurance: We offer a range of financing options and insurance products to help you get behind the wheel of your new or used vehicle.
- Ford Service and MOT: Our state-of-the-art service centre offers routine maintenance, repairs, and MOT tests, ensuring your vehicle is running at its best.
- Ford Accident Repairs: In the event of an accident, our team of experts can help you get back on the road quickly and safely.
- Ford Accessories: We offer a range of genuine Ford accessories, including parts and accessories for your vehicle.
Our Values
At Shepshed Ford, we value:
- Customer satisfaction: We strive to exceed our customers' expectations in every way.
- Honesty and integrity: We believe in transparency and fairness in all our dealings.
- Quality and excellence: We're committed to providing the highest level of service and quality in everything we do.
- Teamwork and collaboration: Our team works together to ensure that our customers receive the best possible experience.
Overview of Customer Reviews
The overall sentiment of the customer reviews is overwhelmingly positive, with most customers expressing satisfaction with their purchasing experience and praising the dealership's exceptional service.
Positive Comments
- Many customers praised the dealership's staff, particularly Wayne and Jim, for their helpfulness, courtesy, and professionalism.
- Several reviewers appreciated the dealership's willingness to accommodate their needs, such as arranging test drives and providing reasonable part-exchange offers.
- The dealership's ability to diagnose and repair faults at a lower cost than other garages was also commended.
- Customers were impressed with the dealership's commitment to ensuring their vehicles were in immaculate condition before handing them over.
Negative Comments
- One reviewer, Rich Holder, expressed disappointment with the dealership's response to a fault with his vehicle, claiming that they were not interested in resolving the issue after the initial sale.
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