At Auto 99, we pride ourselves on being a reputable and trustworthy used car dealership based in Greater London, Surrey area. Established in 2012, we have built a strong reputation for providing exceptional customer service, excellent after-sales support, and a wide range of quality used cars to suit all budgets and lifestyles.
Our Services
We understand that buying a used car can be a daunting experience, which is why we strive to make the process as smooth and stress-free as possible. Our experienced and knowledgeable team will guide you through our extensive range of used cars, vans, and commercials, ensuring that you find the perfect vehicle to meet your needs.
In addition to our impressive stocklist, we also offer a range of services designed to make your car-buying experience even more enjoyable. These include:
- Finance: We offer competitive finance packages tailored to your needs, ensuring that you can drive away in your new car with confidence.
- Warranty: We provide comprehensive warranties on all our used cars, giving you peace of mind and protection against unexpected repair costs.
- Part Exchange: We welcome part-exchanges and will provide you with a fair valuation for your current vehicle.
- Test Drives: We encourage you to take a test drive in your chosen vehicle, ensuring that it's the perfect fit for you.
Our Promise
At Auto 99, we are committed to delivering exceptional customer service, ensuring that every interaction with our dealership is a positive and memorable experience. We believe in building long-term relationships with our customers, and we're proud of our loyal customer base.
What Our Customers Say
Don't just take our word for it! Our customers rave about our exceptional customer service, and we're proud to showcase their testimonials on our website. From first-class customer service to hassle-free part-exchanges, our customers appreciate the extra effort we put into making their car-buying experience exceptional.
Overall Experience
Auto99 has received mixed reviews from customers, with some having a positive experience and others having a negative one.
Concerns with Sales Practices
Some customers have expressed concerns about the sales practices at Auto99. One reviewer (Sb) was disappointed that the car they purchased did not have a full history, as claimed, and another reviewer (Keith) found scratches and interior issues with their purchased Ford Focus. Additionally, one reviewer (Claire Harding) had a terrible experience with the customer service team, who sold the car they came to view two minutes after they arrived.
Positive Reviews
On the other hand, many customers have praised Auto99 for their excellent customer service, wide range of quality cars, and reasonable prices. One reviewer (Tom Herridge) had an "amazing experience" with the salesman, who was "incredibly helpful and upfront" about the car. Other reviewers praised the personal and courteous service they received, as well as the dealership's willingness to address any issues that arose.
Commercial Practices
There have been some issues with commercial practices at Auto99, as well. One reviewer (Steve Murrel) had to deal with Zuto, which is affiliated with Auto99, and was unhappy with their experience. Zuto refused to collect the car and is still owed finance, despite the car being sold.
Conclusion
Auto99 has both strengths and weaknesses, with some customers having a positive experience and others having a negative one. While some reviewers praised the customer service and quality of cars, others expressed concerns about sales practices and commercial practices.
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