Experience the Gravells difference: Excellence in every drive.
At the JCB Group, we take pride in being one of the leading new and used car and van dealerships in the South East of England. With over 25 years of experience, we have built a reputation for excellence, professionalism, and family-friendly care. Our unique combination of exceptional service and extensive stock of new and used vehicles has made us the go-to destination for motor enthusiasts, first-time buyers, and seasoned car and van owners alike.
Our Story
Founded on the core values of honesty, integrity, and a genuine passion for the automotive industry, the JCB Group has grown to become one of the most respected and reputable dealerships in the region. Our team, comprising of factory-trained technicians and knowledgeable sales specialists, is dedicated to providing an unparalleled buying and ownership experience for our customers. With a vast range of new and used vehicles on offer, from popular manufacturers such as Volkswagen, Kia, and Renault, we have something for every taste, budget, and lifestyle.
Services and Facilities
At the JCB Group, we understand that owning a vehicle is a significant investment, which is why we're committed to providing a comprehensive range of services and facilities to support your needs. Our expert technicians are equipped to perform a variety of services, including routine maintenance, repairs, and MOTs, while our parts and accessories department offers a wide range of genuine and aftermarket components. Additionally, our dedicated customer service team is always available to assist with any queries or concerns you may have.
Why Buy from Us?
At the JCB Group, we pride ourselves on our transparent and honest approach to car and van sales. Unlike some dealerships, we won't push you to buy something you're not comfortable with. Instead, we'll work closely with you to understand your needs and preferences, ensuring that you drive away in a vehicle that's right for you. With finance options available and a comprehensive warranty package, we've got you covered.
Our Commitment to Excellence
At the JCB Group, we're committed to being the best we can be. This means continually investing in our staff, facilities, and processes to ensure that our customers receive the highest level of service and support. We're proud to hold ISO 9001 accreditation, which recognizes our commitment to quality and excellence.
Your Test Drive Experience
When you visit us at the JCB Group, you can expect a warm and welcoming atmosphere, with knowledgeable staff on hand to answer your questions and guide you through the test drive process. Take your time, get behind the wheel, and experience the performance, comfort, and features of our vehicles firsthand. With our JCB Group Concierge Service, we'll even deliver your chosen vehicle to your nearest branch or doorstep, making the buying process seamless and stress-free.
Careers and Recruitment
At the JCB Group, we believe that our staff are the key to our success. We're always on the lookout for talented, passionate individuals who share our values and enthusiasm for the automotive industry. If you're looking for a rewarding and challenging career, take a look at our current vacancies and submit your CV for consideration.
Get in Touch
Whether you're looking to buy a new or used vehicle, book a service, or simply have a question, we're always here to help. Contact us today and let us take care of the rest.
Overall Experience
The reviews for JCB Group are mostly negative, with several customers expressing dissatisfaction with the service they received. Many reviewers have reported issues with car maintenance, repairs, and sales, citing poor communication, excessive charges, and a lack of customer care.
Service Issues
Several reviewers have complained about the poor service they received from JCB Group's technicians and staff. Some have reported that their vehicles were not serviced properly, with one reviewer's car developing a software fault shortly after purchase. Others have reported being charged excessive amounts for repairs, with no clear explanation of what was done.
Sales Disputes
Some reviewers have expressed frustration with the sales process, citing pressure to make a purchase and promises that were not kept. One reviewer reported being rushed into a sale without being given adequate information about the vehicle's history and condition.
Positive Reviews
However, some reviewers have had positive experiences with JCB Group. A few reviewers have praised the service they received, particularly from specific staff members such as Bill, Mark, and Melissa, who were described as friendly, efficient, and knowledgeable.
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