Jinba Ittai | Drive Together.
Welcome to Ballyrobert, a family-owned business with a passion for providing an exceptional customer experience. Our story began over 60 years ago, and since then, we have established ourselves as one of Northern Ireland's leading retailers, with dealerships in Bangor and Mallusk.
Our Commitment to Excellence
At Ballyrobert, we strive for excellence in everything we do. We believe that buying a new or used car should be a seamless and enjoyable experience. Our dedicated team is dedicated to providing a personalized service, ensuring that our customers receive the best possible advice and guidance throughout their buying journey.
Our Services
At Ballyrobert, we offer a comprehensive range of services to cater to your every need. Whether you're looking for a new or used car, or require routine servicing and maintenance, our expert technicians are always at your disposal.
New Vehicles
Our showrooms feature a diverse range of new cars from renowned manufacturers such as Mazda and Vauxhall. From the stylish Mazda2 to the spacious Mazda CX-5, we have a model to suit every taste and budget.
Used Vehicles
We also have an extensive selection of high-quality, approved used vehicles from leading manufacturers such as Audi, BMW, Citroen, Ford, and many more. Our expert team will guide you through the process of finding the perfect used car for your needs.
Aftersales Services
Our state-of-the-art workshops are equipped to handle any service or repair work, using only the finest materials and parts. Our technicians are trained to the highest standards, ensuring that your vehicle receives the best possible care.
Motability
We are proud to be a Motability-trained retailer, offering a range of vehicles with nil advance payment. Our dedicated Motability specialists will help you navigate the process, ensuring that your experience is smooth and stress-free.
Parts and Accessories
Our parts departments carry an extensive selection of genuine parts and approved accessories for your vehicle. Whether you need a replacement headlight or a new air filter, our knowledgeable team will be happy to assist you.
Get in Touch
At Ballyrobert, we value your feedback and appreciate the trust you place in us. Whether you have a question or simply want to share your experience, our friendly team is just a call away.
Customer Experience
The reviews highlight a mix of positive and negative experiences at Ballyrobert Bangor. On the positive side, many customers praise the friendly and professional staff, including Jack, Simon, Michelle Adams, and Nicole Todd, who provided excellent customer care and ensured a smooth journey towards purchasing a new car. The staff are commended for their down-to-earth approach, clear explanations, and prompt responses to queries.
Pricing and Value for Money
However, some customers express dissatisfaction with the pricing and value for money. One reviewer felt that paying 98.12 + VAT for an hour of labour was excessive, while another was charged 1300 for a major service and was unhappy with the quality of work.
Quality of Vehicles
Some customers report issues with the quality of vehicles, including a car with knuckle dents on the bonnet and poorly repaired damage to the rear passenger door. Another reviewer was unhappy with the condition of a used car and felt that the flaws were not reflected in the price.
Customer Service Issues
Several reviewers express frustration with the customer service, including rude and unhelpful staff, failure to respond to emails and calls, and a lack of accountability for mistakes. One reviewer was handed a car with broken buttons and was told that the dealership would only replace the key cover when they received another trade-in.
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