Unforgettable experiences and unparalleled customer service
Welcome to Master Cars Hitchin, a renowned used car dealer based in Hitchin, Hertfordshire. Our car showrooms, located on Bunyan Road, have been a staple in the community for over 30 years. We take great pride in our reputation as an award-winning specialist in the used car industry. Our collection of sports, prestige, and 4x4 vehicles are some of the best examples you can find, all hand-picked and prepared to the highest standards.
Our team is dedicated to providing an unparalleled level of customer service. We believe that the car buying experience is as important as the purchase itself. We invite you to peruse our Trustpilot reviews to see what our customers are saying about us. Our commitment to quality, performance, and reliability is reflected in our wide range of luxury, German-made vehicles from manufacturers such as Audi, Bentley, BMW, Mercedes, Porsche, and Range Rover.
Our Services
At Master Cars Hitchin, we offer a comprehensive suite of services to ensure a seamless and satisfying car buying experience.
Finance Options
We provide some of the most competitive finance and PCP options in the market. Our highly trained and knowledgeable staff are ready to assist you in finding the best financing solution for your dream car.
Vehicle Sourcing
Our dedicated car buyer, with over 30 years of experience, scours the UK for the highest quality Sports, Prestige, and Luxury cars. We ensure that our customers receive low mileage cars with good service history, boasting a high list of factory fitted extras and accessories.
Customer Service
Our team is passionate about cars and we love sharing our knowledge with our customers. From the moment you step into our showroom, you'll be greeted with a warm welcome and expert advice. We're here to make your car buying experience memorable and enjoyable.
Our Awards and Accolades
As an industry award-winning car dealership, we've been recognised for our commitment to customer service and professional approach to selling cars. We're proud of our track record and invite you to visit our showroom to experience our award-winning service firsthand.
Our Team
Our team is a collective of devoted petrol heads, each with a wealth of knowledge and passion for the cars we sell. We're here to provide you with an unforgettable car buying experience, offering expert advice and a welcoming environment.
We look forward to helping you find your dream car at Master Cars Hitchin.
Summary of Reviews
Poor Buying Experience
- Two reviewers had a terrible experience purchasing a car from Master Cars. They were sold a car with numerous problems, including faulty brakes, buckled wheels, and a loose handbrake. The warranty did not cover these issues, costing the buyers hundreds of pounds to rectify.
Disappointment and Lack of Trust
- One reviewer was misled by the garage, which led to a series of problems with the car. They had to pay for expensive repairs, including a new gearbox, suspension, and battery.
Positive Experiences
- Many reviewers had a positive experience purchasing a car from Master Cars. They praised the friendly and accommodating staff, with some mentioning specific salesmen, Tim and James, for their excellent service.
- Buyers appreciated the thorough documentation and inspection of the vehicles, as well as the smooth and efficient sales process.
- Some reviewers mentioned that the cars were well-presented and the paperwork was in order, giving them peace of mind with their purchase.
Minor Issues and Advice
- One reviewer cautioned that buyers should double-check the car's accessories and condition before purchasing, as they had issues with missing accessories and bald tyres.
