Poole Audi is a prestigious Audi-approved dealership located in Poole, Dorset. We are the sole Audi representatives in Dorset and West Hampshire and are dedicated to delivering a premium service that matches the calibre of vehicles we offer. Our state-of-the-art facilities and knowledgeable team members ensure that we provide an unrivalled experience to all our customers in every aspect of their Audi journey. From sales and financing to servicing and maintenance, we are committed to exceeding expectations and ensuring convenience for our valued customers.
New and Used Cars
At Poole Audi, we offer an extensive range of new and used cars, including electric vehicles. Our new car range features the latest models, including the A1, A3, A4, A5, A6, A7, A8, Q2, Q3, Q4, Q5, Q7, Q8, S1, S3, S4, S5, S6, S7, S8, SQ2, SQ5, SQ7, SQ8, RS3, RS4, RS5, RS6, RS7, RS Q3, RS Q8, TT, TTS, R8, e-tron, e-tron GT, and more. Our used cars undergo rigorous testing and are of the highest quality, ensuring that our customers receive the best value for their investment.
Servicing & Maintenance
Our dedicated service centre is staffed by Audi-trained technicians who are equipped with the latest diagnostic tools and technology. Our team is committed to providing exceptional servicing and maintenance to ensure the longevity and optimal performance of our customers' vehicles. We use only genuine Audi parts to maintain the integrity of our customers' cars and provide a comprehensive range of servicing options, including MOTs, repairs, and maintenance.
Additional Services
At Poole Audi, we offer a range of additional services, including Clever Repair, Accident Repair, Motability, Business Finance, Audi Shop Online, Service Plans, and Accessories. Our team is dedicated to providing personalised solutions to meet the unique needs of each customer and ensuring that their Audi experience is seamless and hassle-free.
Contact Us
Please feel free to contact us if you require any assistance or would like to learn more about our services. Our team is always available to answer any questions you may have and provide guidance on choosing the right Audi car for your needs.
Customer Service Experience
The customer service experience at Poole Audi has been a mixed bag, with some reviewers reporting excellent service while others had a terrible experience. On the negative side, one reviewer felt ignored and dismissed by the staff, who seemed to show a lack of care and concern for their wait time. Another reviewer had a poor experience with the roadside assistance service, which failed to provide timely and effective help in an emergency situation.
Positive Experiences
On the other hand, many reviewers reported having a fantastic experience with the sales staff, who were knowledgeable, friendly, and helpful. Some reviewers specifically mentioned the excellent service provided by Ivan, Laura, Jordan, Luke, and Roddie, who went above and beyond to ensure a smooth and stress-free car-buying experience.
Sales Process
The sales process at Poole Audi seems to be generally stress-free and pressure-free, with reviewers appreciating the no-hassle approach and the willingness of the staff to answer questions and provide information. Some reviewers also appreciated the attention to detail and the extra touches, such as drinks and coloring packs for children, that made them feel welcome and valued.
