Your Partner in Car Buying
Welcome to Cotswold Group, a privately-owned business with BMW and MINI Retail Centres in Gloucestershire and Herefordshire, a BMW Motorrad Retail Centre in Gloucestershire, a Group Bodyshop in Tewkesbury, and Cotswold Group Select Used Car Sales in Tewkesbury. Our dedicated team is committed to providing exceptional customer service, ensuring that every interaction with us is a positive and memorable experience.
Our Services
Our comprehensive Aftersales Service includes servicing, repairs, and MOTs for your vehicle. Our team of highly trained technicians use Genuine BMW, MINI, and BMW Motorrad Parts to ensure your vehicle is maintained to the highest standards. Additionally, we stock a range of Genuine BMW, MINI, and BMW Motorrad Accessories, Parts, and Lifestyle items.
For bodywork and accident repairs, our award-winning Cotswold BMW/MINI Approved Bodyshop in Tewkesbury offers a comprehensive range of services, including cosmetic repairs. We also provide onsite cosmetic repair facilities at our Retail Centres.
Our Mission
At Cotswold Group, our mission is to provide exceptional customer service, ensuring that every interaction with us is a positive and memorable experience. We strive to build long-term relationships with our customers, providing them with the best possible service and support.
Our Vision
Our vision is to be the leading provider of BMW, MINI, and BMW Motorrad vehicles, services, and products in the region, renowned for our exceptional customer service, quality, and commitment to excellence.
Excellent Customer Service
The reviews highlight the exceptional customer service provided by the dealership. Many reviewers praised the staff for being friendly, helpful, and professional. Nick, Robert, Kevin, Matt, Jake, Jordan, and Peter were specifically mentioned for their excellent service.
Facilities and Amenities
The dealership's facilities were also commended, with reviewers appreciating the free coffee, water, TV, and Wi-Fi. The availability of desks and laptops was also a plus for those who needed to work while waiting.
Purchase and Aftersales Experience
Several reviewers were thrilled with their purchase experience, citing great communication and a smooth process from start to finish. The aftersales service was also praised, with many commenting on the helpful and knowledgeable staff.
Minor Issues and Areas for Improvement
A few reviewers mentioned minor issues, such as a fault with a new car and difficulties connecting a phone. However, these issues were largely resolved with the help of the staff.
Negative Experience
One reviewer had a poor experience, citing incompetence and inaccurate diagnoses. They advised against taking cars to the dealership unless there were manufacturing recalls.
