Where Quality Meets Customer Satisfaction
At Town Cars Gloucester, we are a family-run business dedicated to providing our customers with a welcoming and stress-free car-buying experience. With years of experience in the motor trade, our team, led by Doug Hawkins, is committed to selling high-quality used cars that meet our customers' needs and exceed their expectations.
Our Story
Our journey began in 1981, when Doug Hawkins moved to our current premises, driven by a passion for quality and customer satisfaction. Over the years, we have expanded our business to cope with the demand created by our policy of selling quality products backed up by exceptional after-sales service. Today, our team includes Doug's sons, Dean and Ryan, and daughter, Becky, who share the same passion for the motor trade and commitment to delivering outstanding customer service.
Our Services
At Town Cars Gloucester, we offer a wide range of used cars from various manufacturers, including Audi, BMW, Citroen, Ford, Honda, and many more. Our inventory is constantly updated to ensure that our customers have access to the latest models and the best deals on the market. We also provide financing options through our partnerships with reputable lenders, making it easier for our customers to find the car they want at a price they can afford.
In addition to our car sales, we also offer a range of services, including part exchange, warranty, and servicing, all designed to provide our customers with a comprehensive and hassle-free car-buying experience.
Our Philosophy
At Town Cars Gloucester, we believe that our customers are not just customers, but friends. We strive to build long-term relationships with our customers, based on trust, respect, and a commitment to delivering exceptional service. We take pride in our work and are dedicated to ensuring that every customer leaves our dealership feeling satisfied and valued.
Our Team
Our team is made up of experienced and knowledgeable professionals who share our passion for the motor trade and our commitment to customer satisfaction. From our sales team to our servicing and financing departments, every member of our team is dedicated to providing our customers with an exceptional car-buying experience.
Overview of Reviews
All reviews for London Towncars are extremely positive, with a common theme of excellent service, professionalism, and reliability.
Drivers and Service
Drivers are consistently praised for their friendliness, safe driving, and professionalism. The service is described as "first class", "impeccably professional", and "seamless". Reviewers mention that drivers are always on time, know the best routes, and are courteous and accommodating.
Booking and Pricing
The booking process is described as "easy", "straightforward", and "reasonable". Reviewers appreciate the transparency of pricing, with no hidden extra charges. The company's honesty and integrity are highlighted, with one reviewer mentioning that they were advised to use a local provider in a different area, rather than taking advantage of their business.
Reliability and Trust
Reviewers consistently mention that London Towncars are reliable and trustworthy. They have used the service for many years and have never had any issues. The company is described as a "travel partner" that can be relied upon 100%.
Customer Service
Customer service is praised for being "polite", "responsive", and "helpful". Reviewers appreciate the personal touch and the willingness of the company to go above and beyond to resolve any issues that may arise.
