Experience Exceptional Service at Mervyn Stewart
At TrustFord, we pride ourselves on driving the standard in customer care. We understand that buying a car is a significant investment, and that's why we're committed to providing an exceptional customer experience. Our team of experts is dedicated to helping you find the perfect vehicle that meets your needs and budget. From new cars to used cars, and from electric and hybrid vehicles to commercial vans, we have a wide range of options to choose from.
Our Services
At TrustFord, we offer a comprehensive range of services designed to make car ownership easy and convenient. Our services include:
- New and used car sales
- Electric and hybrid vehicles
- Commercial vans and fleet solutions
- Vehicle valuation and financing options
- Servicing and parts
- MOT and accident repair services
- Motability solutions
- Leasing and contract hire options
Our state-of-the-art facilities and trained technicians ensure that your vehicle is in good hands. We use only genuine Ford parts and the latest diagnostic equipment to ensure that your vehicle is serviced to the highest standards.
Our Mission
At TrustFord, our mission is to provide exceptional customer service, quality vehicles, and innovative solutions that meet the evolving needs of our customers. We strive to build long-term relationships with our customers, and we're committed to making your car-buying experience unforgettable.
Why Choose TrustFord?
With over 60 sites across the UK, including Northern Ireland and the Channel Islands, TrustFord is the world's largest Ford dealer group. Our extensive network and resources enable us to offer a wide range of vehicles, competitive pricing, and exceptional customer service. TrustFord forms part of Ford Retail Group, which operates over 14 Parts Plus sites nationally and recently opened its first Service NOW operation in Prestwich.
Our History
TrustFord has a rich history of providing exceptional customer service and quality vehicles. As part of Ford Retail Group, we've grown to become one of the largest Ford dealer groups in the world. Our commitment to innovation, customer satisfaction, and community involvement has earned us numerous awards and recognition.
Overall Experience
The reviews from TrustFord Lisburn are overwhelmingly positive, with all 12 reviewers giving a 5-star rating. The common theme throughout the reviews is the excellent customer service provided by the sales team, particularly Nathan, Gavin, Joleen, Norman, and Sarah.
Sales Team
The sales team at TrustFord Lisburn is praised for their professionalism, knowledge, and willingness to go above and beyond to ensure a smooth purchase process. Many reviewers comment on the helpfulness and friendliness of the sales team, who are described as "brilliant", "amazing", and "top class".
Service
The service provided by TrustFord Lisburn is described as "second to none" and "first class". Reviewers appreciate the attention to detail and care given to their specific needs, including the transfer of personal number plates and the explanation of the mobility scheme.
Cons
The only negative review is from John Hoslett, who experienced significant issues with the battery of their Ford Focus draining in abnormal short periods of time. The problem was not properly identified by TrustFord at the start of January 2024, and the reviewer was forced to pay the difference on the trade-in value for a car worth less than the Focus they bought not 5 months ago.
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