Find Your Dream Car with Us
Dunelm Car Sales is a renowned independent dealership specializing in quality used hatchbacks in County Durham. Our purpose-built showroom boasts an impressive selection of over 60 approved used cars, ensuring we have something to suit every budget and preference. Our commitment to excellent customer service, value-for-money, and a no-hassle policy has earned us an excellent reputation in the region.
Our Services
At Dunelm Car Sales, we understand that buying a used car can be a daunting experience. That's why we pride ourselves on providing impartial advice and guidance throughout the process. Our experienced team will help you find the perfect car to meet your needs, and our unrivaled Lifetime Guarantee offers you complete peace of mind. We also offer a part-exchange program, allowing you to upgrade your vehicle and receive a minimum of 1,000 part-exchange value.
In addition to our used car sales, we provide a range of services designed to make your car-buying experience as seamless as possible. Our finance team is on hand to offer impartial advice on financing options, and our workshops are equipped to handle any servicing or repair needs you may have.
Our History
Dunelm Car Sales was founded in 2011 by Managing Directors Colin and Jeff Richardson, two brothers with a passion for providing exceptional customer service. Since opening our doors, we have rapidly become one of the largest independent retailers of hatchbacks in County Durham, selling thousands of cars throughout the region. Our commitment to our values and ethics has earned us a loyal customer base, with many customers returning for additional vehicles and servicing.
Why Choose Us
At Dunelm Car Sales, we believe that good business begins with great people. Our team shares our commitment to our values and ethics, and we are proud of every one of them. Our management team is accessible and knowledgeable, and we enjoy one of the lowest staff turnover rates in the industry.
Overall Experience
The reviews highlight a mixed bag of experiences at Dunelm Car Sales. While some customers have had positive encounters, others have reported negative experiences, including issues with warranty claims, poor customer service, and concerns about the sale of unfit cars.
Positive Comments
Friendly and Accommodating Staff
Some customers praised the staff at Dunelm Car Sales, describing them as friendly, helpful, and accommodating. They reported receiving good service, including fair prices for part-exchanges and prompt repairs.
Negative Comments
Warranty Issues and Poor Customer Service
Several customers reported issues with warranty claims, including being told to pay for repairs despite having a warranty. Some were unhappy with the customer service they received, describing it as poor or unhelpful.
Concerns about Unfit Cars
One customer reported that their car had warning lights come on shortly after purchase, and another reported that their car's clutch failed after just two days. This has led to concerns about the quality of the cars being sold.
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