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At Busseys, we're proud to be a family-run business that has been serving Norfolk for over 100 years. Our commitment to providing exceptional customer service, combined with our extensive range of new and used vehicles, has made us one of the most trusted and respected dealerships in the region.
Our History
As a founder member of the RAA, our history dates back to the early days of motoring. We've come a long way since then, but our core values of honesty, integrity, and customer satisfaction remain unchanged. Today, we're proud to be one of the largest and most reputable dealerships in Norfolk, with a team of highly trained and dedicated staff who are passionate about providing an exceptional customer experience.
Our Services
At Busseys, we offer a comprehensive range of services designed to meet the needs of both personal and business customers. Whether you're looking for a new or used vehicle, or require maintenance and repair services, we have the expertise and resources to help. Our services include:
- New and used car sales
- Commercial vehicle sales
- Motability services
- Servicing and maintenance
- Parts and accessories
- Vehicle leasing
- Finance solutions
Our Brands
We're proud to represent some of the world's most iconic and respected automotive brands, including Ford, Peugeot, and Ineos Grenadier. We also offer a range of electric and hybrid vehicles from BYD and Ford, making us a one-stop shop for all your motoring needs.
Our Commitment
At Busseys, we're committed to providing our customers with an exceptional experience that exceeds their expectations. We believe in building long-term relationships, and our dedicated team will work with you to understand your needs and provide tailored solutions that meet your individual requirements. Whether you're looking for a new vehicle, maintenance services, or simply advice, we're here to help.
Why Choose Busseys?
There are many reasons why customers choose Busseys. Here are just a few:
- Unparalleled customer service
- Extensive range of new and used vehicles
- Competitive prices and finance solutions
- Highly trained and dedicated staff
- State-of-the-art facilities and equipment
- Convenient locations and opening hours
Service Issues
Several customers have expressed frustration with the service they received at the garage. Author Twigsta had their van in for three days, but the issue with the reverse camera was not resolved, and they were told that the technicians couldn't find the power unit in the vehicle that powers the reverse camera unit. Author Hilton Heating Norfolk Ltd had a similar experience, with their van being taken in for repair and then not being looked at for seven days, only to be told that the technician couldn't replicate the fault.
Communication
Poor communication seems to be a recurring theme. Author J. D. had a Rangers on order since July but was given no clear estimates for delivery, and the salesman was unable to provide a realistic delivery date. Author Matt N. was left waiting for hours after booking an MOT, only to be told that the service wouldn't be done that day.
Quality and Maintenance
The quality of service also came under scrutiny. Author Rob Rose was dismayed to find that their newly serviced Ranger had a filthy interior when they picked it up. Author David Jewell was unable to get the fuel and air filters they needed for their service, despite waiting weeks for stock.
Positive Experiences
Not all experiences were negative, however. Authors Tony Lay, L. Raven, and Brian Allen had positive experiences with the garage, praising the service, punctuality, and professionalism of the staff.
