Exceeding Standards, Exceeding Expectations
At Hancock Cars, we take pride in being a family-run business, led by a husband-and-wife team, Glyn and Diane. With a heritage dating back to 1998, we have earned a reputation for delivering exceptional customer service, exceeding expectations, and providing outstanding value for money. Our dedication to excellence has earned us a loyal customer base, with many customers returning to us through the generations.
Our Services
As a leading used car dealer in Sheffield and South Yorkshire, we specialize in offering a wide range of high-quality, clean, and well-maintained vehicles. Our team of experienced sales advisors, backed by our comprehensive after-sales support, ensures that our customers receive unparalleled service and peace of mind.
When purchasing a vehicle from us, you can rest assured that our team will:
- Conduct a thorough mechanical and visual check on each vehicle
- Provide a valid MOT certificate on all vehicles
- Offer a comprehensive 1-month warranty on all our vehicles
- Assist with financing options, including PCP and HP agreements, tailored to your budget
- Accept part-exchange vehicles to help you upgrade your current vehicle
- Provide exceptional customer service and support
Why Buy From Us?
At Hancock Cars, we believe in building long-term relationships with our customers, providing exceptional customer satisfaction, and exceeding their expectations. Our commitment to quality, service, and value has earned us a reputation as one of the top used car dealerships in Sheffield and South Yorkshire.
Dealer's Strengths and Weaknesses
Positive Aspects
- Friendly and honest service from the husband and wife team
- Helpful and accommodating staff, particularly Glynn
- Good selection of cars, with a focus on first-time drivers
- Cars are clean, well-maintained, and priced reasonably
- Quick response to minor issues and willing to sort them out immediately
- Some reviewers highly recommend the dealer and would buy from them again
Negative Experiences
- Multiple faults with cars sold, including failures to disclose issues or provide accurate service histories
- Some reviewers experienced abusive or unhelpful responses from the dealer when trying to address problems with their purchases
- Warranty issues, with some reviewers finding that the warranties were not honored or were worthless
- Some cars had hidden defects, such as head gasket leaks or oil cooler issues, which were not disclosed at the point of sale
- Poor after-sales service, with some reviewers feeling passed around between the dealer and warranty company
