Trust, Integrity, and Exceptional Customer Service
At John Cox Car and Commercials Ltd, we take pride in being a family-run business with over 30 years of experience in the automotive industry. Our mission is to provide our customers with quality pre-loved cars and vans, exceptional customer service, and a hassle-free buying experience.
Our History
With a rich history of providing excellent service, we have built a reputation for being one of the most trusted dealerships in Hitchin, Hertfordshire. Our commitment to excellence has earned us the Autotrader's 'Highly Rated' award for customer service in 2021 and 2022.
Our Services
At John Cox Car and Commercials Ltd, we offer a wide range of services designed to make your car-buying experience seamless and stress-free. Our services include:
- Quality pre-loved cars and vans for sale
- Part exchange of any vehicle
- Nationwide delivery service to your home or business premises
- FCA-authorised finance options (subject to status)
- RAC-approved dealership for added peace of mind
- Coxy buys Cars and Vans, a hassle-free selling experience
- Vehicle sourcing service to find your desired vehicle
- RAC preparation and warranty for added protection
Our Promise
At John Cox Car and Commercials Ltd, we promise to provide you with an exceptional buying experience. Our dedicated team will guide you through the entire process, from selecting the right vehicle to arranging finance and delivery. We are committed to making your car-buying journey as smooth and enjoyable as possible.
Why Choose Us?
At John Cox Car and Commercials Ltd, we are passionate about providing our customers with a unique buying experience. Our family-run business is built on the principles of trust, integrity, and exceptional customer service. With over 30 years of experience, we have earned a reputation for being one of the most trusted dealerships in Hitchin, Hertfordshire.
Overall Experience
The majority of customers have had a positive experience when dealing with John Cox Car and Commercials Ltd. Many have praised John's professionalism, helpfulness, and honesty throughout the purchasing process.
Buying Experience
Several customers have mentioned that John goes above and beyond to ensure a smooth transaction. He provides detailed information about the vehicles, is transparent about any issues, and offers a RAC warranty for added peace of mind.
Customer Service
John's customer service has been consistently praised, with many customers feeling valued and well-looked after. He has been known to follow up with customers after the sale to ensure they are satisfied with their purchase.
Vehicle Quality
Most customers have been happy with the quality of their vehicles, with some mentioning that they have been thoroughly checked and cleaned before handover. However, a few customers have experienced issues with their vehicles, including a leak and clutch problems.
Negative Experiences
A small number of customers have had negative experiences, including being told a van was available only to be told it had been sold the next day, and agreeing to sell a car only to change their mind.
Trust and Professionalism
Many customers have praised John's trustworthiness and professionalism, citing his honesty and transparency throughout the purchasing process.
